ATM888 believes online gaming should be a source of entertainment, not stress. We provide control tools, guidance, and support to ensure every user plays in a healthy and responsible way.
As one of Malaysia's trusted online gaming platforms, atm888 does more than offer exciting games — we take full responsibility for the well-being of our users. Online gaming is a legitimate and enjoyable entertainment activity when done right, but it can become a serious problem if left unchecked.
Our Responsible Gaming Policy is built on three core principles: user protection, information transparency, and easy access to help. We want every atm888 user to enjoy a positive, balanced gaming experience, free from unnecessary financial or emotional stress.
We provide a range of control tools you can use at any time through your account settings to ensure a healthy gaming experience.
Set a maximum limit on how much you can deposit within a daily, weekly, or monthly period. Once the limit is set, the atm888 system will automatically reject any deposit that exceeds it — no further manual action required from you.
Set play time reminders so the platform will send you a notification after you have been playing for a set duration. This feature helps you stay aware of how long you have been playing and encourages you to take regular breaks.
Need a break from the platform? Use the cool-off feature to block access to your account for 24 hours, 48 hours, or 7 days. During this period, you will not be able to log in or place any bets.
If you feel that gaming is starting to affect your daily life, use the self-exclusion option to permanently block your account or for a period of 6 months, 1 year, or 5 years. This is the most decisive measure we provide.
Set a limit on how much you can lose in a single session or given period. Once that limit is reached, the system will block you from placing additional bets until the limit resets according to the set cycle.
Monitor your full betting activity history, including total deposits, withdrawals, wins, and losses over time. This transparency helps you make smarter, more informed gaming decisions.
Many people are unaware they have a gambling problem until it begins to affect their daily life. Recognise these early warning signs and take immediate action before things get worse.
High Risk: Borrowing money to gamble, hiding gambling activity from family, feeling compelled to gamble to resolve financial problems, or being unable to stop despite having intended to.
Moderate Risk: Feeling restless or irritable when unable to gamble, constantly thinking about gambling throughout the day, or attempting to recover lost money by gambling more.
Needs Monitoring: Spending more money than planned, neglecting work or family responsibilities due to gambling, or using savings and daily necessities funds to gamble.
Playing Responsibly: Setting a budget in advance, accepting losses as the cost of entertainment, never borrowing to gamble, and being able to stop at any time with ease.
Answer the questions below honestly. If you check more than 3 boxes, we encourage you to speak with someone you trust or contact a helpline.
I have tried to gamble more to recover money I previously lost.
I have lied to family members or friends about how much time or money I spend on gambling.
I feel restless, anxious, or irritable when trying to cut back or stop gambling.
I have neglected important responsibilities (work, family, bills) because of too much time spent gambling.
I have borrowed money or sold belongings to fund gambling.
I frequently think about past gambling experiences or plan future gambling sessions even at inappropriate times.
Note: This checklist is not a medical diagnosis. If you answered "yes" to 3 or more of the questions above, we encourage you to contact the atm888 support team or seek professional help immediately.
Setting limits is simple and takes only a few minutes. Follow the steps below after logging in to your account.
Enter your username and password on the ATM888 login page. Make sure you are using a secure device and a trusted network.
Click the profile icon in the top right corner, then select "Account Settings" or "Responsible Gaming" from the dropdown menu that appears.
Choose the type of limit you want to set — deposit limit, loss limit, play time limit, cool-off, or self-exclusion. Each limit has its own settings.
Enter your desired amount or duration and click "Confirm". The limit takes effect immediately. Limit decreases can be applied instantly, but limit increases require a 48-hour waiting period.
Important: If you choose the Self-Exclusion option, the decision is final for the selected period and cannot be reversed early. atm888 encourages you to think carefully before using this option, but we fully respect your decision to protect yourself.
ATM888 operates under a valid license and fully complies with responsible online gaming industry standards. We believe our responsibility goes beyond providing an engaging gaming platform — we are equally committed to protecting our users from the potential harms of excessive gambling.
The dedicated atm888 Responsible Gaming team continuously monitors user gameplay patterns and will proactively reach out if any concerning signs are detected. This includes contacting users via in-platform notices, email, or any registered communication channel.
ATM888 strictly prohibits anyone under the age of 18 from registering or using our platform. A rigorous KYC (Know Your Customer) process is carried out during registration to verify each user's age using valid identification documents.
If you share a device with younger family members, we encourage you to:
It is important for every ATM888 user to understand the basic facts about online gambling before playing:
Always Remember: ATM888 is here for your entertainment. A enjoyable gaming session starts with a clear budget, a calm mind, and the readiness to accept any outcome with an open heart. When the game starts to feel like pressure, that's your signal to take a break.
ATM888 partners with local and international organizations specializing in problem gambling treatment. If you or someone you know needs help, our support team is ready to connect you with the right resources.
You can reach the ATM888 support team via live chat, available 24 hours a day, 7 days a week. All conversations related to responsible gaming are completely confidential and will not affect your account status.
Decide on the maximum amount you are willing to spend before opening any game. Stick to this limit without compromise.
Playing for more than 2 consecutive hours can impair your focus and judgment. Take a break of at least 15 minutes every hour.
Avoid playing when you are stressed, feeling low, or under the influence of alcohol. An unstable emotional state can lead to irrational decisions.
Chasing losses is one of the most dangerous habits in gambling. Accept losses as the cost of entertainment and end the session.
Gambling with borrowed money or credit is a critical warning sign. If you are tempted to borrow for gambling purposes, contact our support team immediately.
You don't have to face this alone. A range of support resources is available to help you or your loved ones.
Our support team is available 24/7 to confidentially discuss limit options, self-exclusion, or any concerns related to your gaming.
Access articles, guides, and educational videos on healthy gambling habits, how to identify early warning signs, and strategies to manage spending.
Access all your responsible gaming control tools — deposit limits, loss limits, temporary breaks, and self-exclusion — in one easy-to-use portal.
Find answers to common questions about responsible gaming, self-exclusion procedures, and how to get further help on our FAQ page.